Gas Analyser Servicing, Calibration & Repairs

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Gas Analyser Servicing, Calibration & Repairs

Keep your gas analysis equipment accurate, reliable and performing at its best with professional servicing, calibration and repair from Cambridge Sensotec.

Our experienced technicians can diagnose faults, repair gas analysers, replace components and calibrate equipment across a wide range of gas analysis applications. Whether you need routine calibration, preventative servicing or a repair, we provide practical support tailored to your equipment and requirements.

Regular calibration helps maintain measurement accuracy and reliable performance, while servicing and repairs can help extend the working life of your gas analyser and reduce unexpected downtime.

From routine maintenance to urgent repairs, Cambridge Sensotec can support you throughout the life of your equipment.

Need to service, calibrate or repair your gas analyser? Contact our team to discuss your requirements, request a quote or arrange a service.

It’s as easy as 1,2,3…

Your 3 Simple steps for sending an analyser for calibration:

Step 1

If you require a repair for your machine, phone or email our after sales team to discuss the issue so that they can try to establish the problem and if possible, send you a calibration letter.

Step 2

Complete & submit the returns form below & wait for it to be returned to you with a unique return (RMA) number.

Step 3

When you have received the form & RMA number, send your machine to us, with a copy of the form. Overseas customers will also need to be advised of shipping instructions before sending in their machine.

Our 3 simple steps when your machine arrives:

Step 1

It will be logged in & our engineering dept will inspect it as soon as possible.

Step 2

When a machine has been inspected, we send a formal quote. This includes any service charge, parts, additional labour, and delivery. At this time a purchase order will be requested from you.

Step 3

Depending on your credit terms, upon our receipt of your purchase order or payment, your machine will then be returned to you.
Our preferred courier for all our shipments both UK and overseas is DHL.

Repair Return Form

    1. Contact Information


    2. Instrument Information


    3. Describe the Problem


    4. Equipment Safety & Usage

    NoYes

    NoYes

    NoYes

    NoYes

    NoYes

    NoYes


    5. Upload Files

    Upload any photos, reports or documents that may help us understand the issue.


    Terms & Conditions

    Please note that the Returned Merchandise will only be processed if it meets the following criteria:

    1. The parts being returned match the original sales order.

    2. Any potential contamination must be reported to Cambridge Sensotec before return. Cambridge Sensotec reserves the right to return any product failing to comply with these guidelines.

    3. The customer must agree to follow the Cambridge Sensotec Returned Goods shipping instructions.

    4. The customer is responsible for complying with all import and export requirements for returning parts to Cambridge Sensotec for repair.

    5. The customer agrees to a £150.00 evaluation fee if the unit is not under warranty, and they do not wish to proceed with quoted repairs.

    6. Goods must be sent to us in a suitable box with packaging. If we are unable to return it to you using the same, we will supply alternatives which will incur a charge.

    Note: We only require the Rapidox instrument to be returned; Do not return any accessories, cables or tubing with your Rapidox. However, for Rapidox 2100 analysers please also include the remote oxygen sensor and any auxiliary sensors you have purchased.

    Need help choosing the right gas analyser?

    Tell us about your application, the gases you need to measure and your requirements. Our specialists will recommend the most suitable Rapidox gas analyser and configuration.